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Forward Only Missed Calls: Rogers, Bell, TELUS

Forward only unanswered, busy and unreachable calls to your answering service on Canadian mobile carriers, with the voicemail step that trips most people up.

What this does

On Rogers, Bell, TELUS and other Canadian carriers, these steps send only the calls you don't answer to your answering service. Your phone rings first and your business number does not change. Replace [your DispatchAI number] with the number you are given when you start a DispatchAI trial.

Steps

  1. Turn off your carrier voicemail first — on Canadian carriers, voicemail answers unanswered calls before forwarding can reach Ava.
  2. On iPhone, turn off Live Voicemail first: Settings → Apps → Phone → Live Voicemail. Apple says it stops carrier no-answer forwarding from working, and iOS updates can switch it back on.
  3. Open your phone's dialer.
  4. For calls you don't answer, dial: *61*[your DispatchAI number]# then press call.
  5. For calls that come in while you're already on the phone, dial: *67*[your DispatchAI number]# then press call.
  6. For when your phone is off or has no signal, dial: *62*[your DispatchAI number]# then press call.
  7. Check it took: dial *#61# and press call — the screen should show [your DispatchAI number] as where unanswered calls go. If it shows voicemail or another number, dial ##61#, then set it again.

To turn it off

Dial ##61#, ##67#, and ##62# (each followed by call) to turn each one off.

Good to know

Some Bell pay-per-use plans bill forwarded minutes — worth a quick check with your carrier. Rogers Home Phone (landline) uses *92 then the number for no-answer and *90 for busy instead.

Codes depend on your carrier and plan. If something doesn't take, your carrier's support line can set it up in a couple of minutes. See the call forwarding overview for the other carriers.

Questions

Will my phone still ring first on Rogers, Bell, TELUS and other Canadian carriers?

Yes. These steps set up conditional forwarding: your phone rings first, and only calls you don't answer, or that arrive while you are busy, are sent on. They do not forward every call.

Where do I get the number to forward to?

When you start a DispatchAI trial you are given your own DispatchAI number. Put that number wherever the steps show [your DispatchAI number].

How do I turn it off?

Dial ##61#, ##67#, and ##62# (each followed by call) to turn each one off.

It didn't work. What should I check?

Codes are carrier- and plan-dependent and can fail silently when mistyped. Re-enter the code, test with a real call, and if it still doesn't take, ask your carrier to enable call forwarding on your line.